📞 How to Contact a County Social Worker for Senior LTC

✅ San Mateo County – Aging and Adult Services

• Phone: (800) 675-8437 (Toll-Free Information & Assistance Line)

• Hours: Monday–Friday, 8:00 AM–5:00 PM

• Website: https://www.smchealth.org/aas

You can call this number to:

• Start a referral for In-Home Supportive Services (IHSS), Medi-Cal LTC, or ALW (Assisted Living Waiver)

• Request a social worker assessment for LTC needs

• Ask for help with benefits, caregiving support, housing, or placement

📝 What You Should Prepare When You Call, Have the following ready:

• Senior’s full name, DOB, and Medi-Cal number (if enrolled)

• Diagnosis or concerns (e.g., dementia, mobility issues)

• Current care situation (living alone, with family, already in facility, etc.)

• What services you’re requesting (IHSS, ALW, skilled nursing, RCFE placement, etc.)

📍 For Other Counties

If you're in a different county:

1. Google: "[Your County] Aging and Adult Services" or "[Your County] IHSS intake"

2. Or visit: https://www.cdss.ca.gov/agedblinddisabled and scroll to the county contact list.

🚨 Urgent LTC Cases

If the senior is in the hospital, rehab, or at risk of homelessness:

• Ask the hospital discharge planner to contact the county’s Adult Protective Services (APS) or LTC social worker directly for urgent help.

• Call APS directly: (800) 675-8437 in San Mateo County (same number, different intake unit).